Privacy Policy

Reliable Engineering Solutions (doing business as Reliable Construction Solutions)

Effective Date: [Insert Date]

Reliable Engineering Solutions and its authorized DBA, Reliable Construction Solutions (“we,” “us,” or “our”), are committed to protecting the privacy of our clients, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us for construction and engineering projects.

This policy is designed to comply with applicable federal and state laws, including the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and the California Online Privacy Protection Act (CalOPPA).

1. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with you (“Personal Information”).

1. Information You Provide to Us

• Identity Data: Name, business name, and title.
• Contact Data: Phone number, email address, billing address, and service address.
• Project Data: Details regarding your property, project requirements, photos of damages/repairs, and gate codes/access instructions.
• Financial Data: We use third-party payment processors (Stripe and PayPal) to handle payments. We do not store your full credit card details or bank account numbers on our servers. These transactions are governed by the privacy policies of the respective payment processors.

1. Information We Collect Automatically When you visit our website, we automatically collect:

• Device Data: IP address, browser type, operating system, and device identifiers.
• Usage Data: Pages viewed, time spent on pages, and referring website addresses.

2. Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies to track the activity on our Service and hold certain information.

1. Google Analytics We use Google Analytics to help us understand how visitors interact with our website. This tool uses cookies to collect standard internet log information and visitor behavior information in an anonymous form.

• You can opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

1. Meta (Facebook) Pixel We use the Meta Pixel to measure the effectiveness of our advertising and to understand the actions people take on our website. This allows us to serve you relevant advertisements on social media platforms (Retargeting).

• You can adjust your Facebook ad preferences here: https://www.facebook.com/settings?tab=ads

3. How We Use Your Information

We use your Personal Information for the following business purposes:

• Service Delivery: To provide estimates, schedule repairs, manage construction projects, and communicate regarding site access.
• Transactions: To process payments, invoices, and refunds via Stripe or PayPal.
• Safety & Compliance: To comply with OSHA safety logs, California building codes, and legal obligations.
• Marketing: To show you relevant ads regarding our services (via Facebook Pixel) or send service updates.

4. Sharing Your Information

We do not sell your Personal Information. However, strictly for the purpose of completing your project, we may share specific data with:

• Subcontractors & Crews: Skilled tradespeople (e.g., electricians, plumbers) who require your service address and project details to perform work.
• Service Providers: Third-party vendors who assist with IT support, payment processing (Stripe/PayPal), and website analytics (Google/Meta).
• Government Agencies: Local building departments or inspectors when applying for permits on your behalf.

5. Your Rights (California Residents)

Under the CCPA and CPRA, residents of California have specific rights regarding their Personal Information:

• Right to Know: You may request details about the categories and specific pieces of personal information we collect.
• Right to Delete: You may request that we delete any personal information we have collected from you, subject to certain exceptions (e.g., retaining records for tax purposes, warranty tracking, or legal disputes).
• Right to Correct: You may request that we correct inaccurate personal information.
• Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, please contact us at: info@reliable-es.com (or your specific domain).

6. Do Not Track Signals

Some browsers have a “Do Not Track” feature. Our website is not currently configured to respond to these signals, as uniform standards have not yet been adopted.

7. Data Security

We implement reasonable security measures, including SSL encryption for our website and secure payment gateways, to protect your personal information. However, no method of transmission over the Internet is 100% secure.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top of this page will indicate when the latest changes were made.

9. Contact Us

If you have questions or comments about this policy, please contact us at:

Reliable Engineering Solutions
Email: info@reliable-es.com
Phone: +1 (916) 532-6132